Terms and Conditions

Supercheap Auto Services is a joint business initiative of Tyroola Limited NZBN: 9429046263308 and Supercheap Auto Pty Ltd A.C.N 085 395 124.

Please read the general terms & conditions before you order at tyres.supercheapauto.co.nz
When you place the order, you automatically give acceptance to the general terms and conditions.

1. Definitions
- 1.1 Customer – stands for the individual, person, company or other body who place an order on the site tyres.supercheapauto.co.nz.
- 1.2 Homepage – tyres.supercheapauto.co.nz
- 1.3 Account – means what you will need to register to submit an order on this site.
- 1.4 Business day – stands for the day except Saturday or Sunday, nor a public and/or bank holiday anywhere in New Zealand. Also referable with "working day".
- 1.5 Confirmation of order – means our email to you where we accept your order.
- 1.6 Customer information – Information we request from you to place an order.
- 1.7 Order number – Gathered by you as a customer after completing your order, you will find it in your order confirmation. Whenever questions related to an order arise, this should be your reference.
- 1.8 Tyroola – Tyroola Limited and the activities in New Zealand
- 1.9 Product – The product(s) which are ordered by a customer from Tyroola via the website or any other medium. Similar words, like goods or items also refer to this. Note that all words which are used in singular can also be used in plural and it also applies vica versa.
2. About Us and the General Terms and Conditions
Tyroola Limited
Level 1, 608 Harris Street
Sydney, Ultimo NSW 2007
E: {COMPANY_SUPPORT_EMAIL}

Tyroola Limited will hereafter be referred to as the Seller, Company, Tyroola, We or Our. These general terms and conditions are applicable to all contracts a customer (hereafter indicated as you, the customer, or purchaser) made with Tyroola by ordering a product from tyres.supercheapauto.co.nz. By ordering a product from this website, you accept the General Terms and Conditions.

If you have any questions, you can contact us by email at {COMPANY_SUPPORT_EMAIL}
3. Orders and Customers
All orders at Tyroola will be processed immediately, assuming you place your order on a business day. When placing an order, you accept Tyroola's General Terms and Conditions, and confirm that you are:
- A resident in New Zealand
- Legally authorized to make purchases with the selected payment account
- Ordering Products to be delivered and/or fitted in New Zealand
If any of the above is incorrect, please do not place an Order with this site. We reserve the right, in our sole discretion, and at any time, to refuse, reject, or cancel any order placed with us.
4. Prices
All Our Prices include GST and any other applicable taxes (which will be charged at the current rate as shown on the website). Prices include delivery, unless otherwise stated on the Website. The prices are given in New Zealand dollars (NZD). We reserve the right to correct mistakes and or update information without prior notice. However, if the wrong price has been shown on a product you already have ordered, we will of course notify you and await your approval of the correct price before we process your order.
5. Payment
- 5.1 At the moment Tyroola offers following payment methods on tyres.supercheapauto.co.nz: PayPal. We reserve the right to not offer all payment methods.
- 5.2 If we suspect that any order is fraudulent or involves stolen identity or payment information, we reserve the right to make any additional authenticity checks and to involve any authorities we deem fit.
6. Warranty
All products that are purchased at Tyroola on tyres.supercheapauto.co.nz have a 1 year warranty regarding faults or defects resulting from manufacturing. Damages caused by fitting, disassembling or balancing, or improper usage of the Products are not covered by the warranty. Bridgestone tyres however come with a 5 year warranty instead of the standard 1 year.
For any warranty claims, the buyer must first have the tyres return for inspection to determine if the issue is due to manufacturing. If the inspection determines there is a manufacturing issue, compensation will be evaluated from the remaining tread of the tyres, and in the terms of a replacement, or partial refund, which will be determined after inspection.
7. Delivery Costs
Delivery costs are based on postal code of the delivery address and the tyre size. These cost will be added to the total order price which will be visible in the cart and can already be calculated in the product detail page.
8. Delivery
- 8.1 Products purchased at Tyroola on tyres.supercheapauto.co.nz can be delivered to
  1) your address
  2) your chosen fitting partner (if available) or
  3) another given address.
- 8.2 Products are usually delivered in 3-5 business days from the time the product has left the warehouse, unless stated otherwise. However, due to unforeseen changes in purchasing volume, shipping times can fluctuate. We aim to notify you if we suspect that we cannot make the delivery in the estimated delivery time, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
8. Delivery
- 8.1 Products purchased at Tyroola on tyres.supercheapauto.com.au can be delivered to
  1) your address
  2) your chosen fitting partner (if available) or
  3) another given address.
- 8.2 Products are usually delivered in 3-5 business days from the time the product has left the warehouse, unless stated otherwise. However, due to unforeseen changes in purchasing volume, shipping times can fluctuate. We aim to notify you if we suspect that we cannot make the delivery in the estimated delivery time, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
- 8.3 Metro area postcodes: 2000 - 2002, 2006 - 2012, 2015 - 2050, 2052, 2055, 2057, 2059 - 2077, 2079 - 2097, 2099 - 2148, 2150 - 2168, 2170 - 2179, 2190 - 2200, 2203 - 2214, 2216 - 2234, 2555 - 2560, 2563 - 2567, 2745, 2747 - 2763, 2765 - 2770, 3000 - 3006, 3008, 3010 - 3013, 3015 - 3016, 3018 - 3034, 3036 - 3062, 3064 - 3068, 3070 - 3076, 3078 - 3079, 3081 - 3089, 3093 - 3095, 3101 - 3109, 3111, 3113 – 3116, 3121 - 3156, 3160 - 3175, 3177 - 3202, 3204 - 3207, 3752, 3800, 3802 - 3803, 3806, 3975 - 3976, 4000 - 4014, 4017 - 4022, 4025, 4029 - 4032, 4034 - 4037, 4051, 4053 - 4055, 4059 - 4061, 4064 - 4070, 4072 - 4078, 4101 - 4125, 4127 - 4133, 4151 - 4161, 4163 - 4165, 4169 - 4174, 4178 – 4179, 4300 - 4301, 4500 - 4505, 4508 - 4509, 5000 - 5001, 5005 - 5025, 5031 - 5035, 5037 - 5052, 5061 - 5076, 5081 - 5098, 5106 - 5115, 5125 - 5127, 5158 - 5162, 5164 - 5166, 5168, 5950, 6000 - 6001, 6003 - 6012, 6014 - 6031, 6036, 6050 - 6074, 6076 - 6079, 6081 - 6082, 6090, 6100 - 6112, 6121 - 6125, 6147 - 6176, 6180 - 6182
9. Cancellation Notice
If you request to cancel your order prior to shipment, a cancellation fee of $25 will be payable to cover courier cancellation fees and processing charges.
In the case of Wheels/Rims orders a cancellation can only be accepted if the wheels have not already been prepared for shipment. Once dispatched, no returns can be offered.

You are entitled to request a return within 14 days after you, or a third party named by you, received the tyres. Please send an email to {COMPANY_SUPPORT_EMAIL} with your name, order number and the reason for return, and we will advise the relevant costs associated with returning your order. If we have come to an agreement on return for an order that was due to a customers fault, a 15% restocking fee may apply (15% of total order value) and the return fee is payable by the customer.
Please note, only unused tyres that have not been mounted are eligible for return.
We do not offer returns for simple change of mind or wrongly ordered products.
We do not offer returns for wheels/rims as they are classified as a special order product.
In case of a return, tyres are collected from the original delivery address, unless differently specified by the customer. If shipping is booked and fails, additional charges will apply.
10. Refund

As soon as we have received the returned tyres and have inspected the conditions, we will refund the original order amount minus the relevant quoted return fees within 30 days. The refund amount will be transferred to the original means of payment used for the order, unless differently specified by the customer.
11. Complaints

For complaints, please contact Tyroola on tyres.supercheapauto.co.nz by email or post. Tyroola will send the claims forms and the return delivery labels you need. For approved claims, the customer will get the products replaced with an equivalent product and reimbursed for any additional expenses. Before the new product is sent, Tyroola must conclude that it is free from manufacturing or material defects. Associated costs, such as for rental cars, are not reimbursed by Tyroola. If the claim is not approved, the delivery costs are not refunded and the customer is fully charged. Please note that the customer is responsible for the products until they have been received by Tyroola. Please make sure you pack the products carefully, so they do not get damaged when they are returned to Tyroola.
12. Ownership Reservation
All products remain property of Tyroola until the full payment has been received.
13. Other
The products on our website are for sale, however, we reserve the right to make changes. If typographical errors, technical problems or similar occur, we reserve the right to cancel incoming orders. If this occurs, you will be contacted. The existing product description is mainly from our supplier, we accept no responsibility for them. Sometimes the product image differs from reality. An example might be a tyre, under “tyre menu” which is attached to a rim. The rim in this example is not included in the price, and thus not included in the purchase. Tyroola accepts no responsibility for any tyre equipment, which you as a car owner choose to use for your vehicle.
14. Force Majeure
We are not responsible for delays caused by Force Majeure events. Examples of such events are: natural disasters, war, strike, decisions from authorities, non-deliveries from suppliers, and circumstances beyond our control, that cannot have been foreseen. If events like this occur, which makes Tyroola unable to keep agreement/commitment;
Tyroola will be released from the obligation to fulfill the contract/commitment.
15. Changes in General Terms and Conditions
We reserve the right to update and make changes in our General Terms and Conditions. Any changes or additions will be published at {COMPANY_DOMAIN_FRONTEND}. Continued use of our webpage is considered as an approval of the potential changes.
16. Declaration of invalidity
If any of the clauses of these General Terms and Conditions, or an agreement is declared invalid or cannot be executed by court, the other parts of the General Terms and Condition remains valid. The clauses held invalid or cannot be executed will be replaced with the appropriate legal guidance, counseling and practice.
17. Website Restrictions
Any program or automated technology may not be used to browse, search, share, or download text and/or images and/or code from this website.
18. Privacy Policy
Please read our Privacy, which represents a part of our General Terms and Conditions. You will find our Privacy Policy here.
19. Age of Tyres

The majority of the tyres we offer are manufactured within 12-24 months of your purchase date. However, same as with any bricks and mortar stores, some sizes and brands can have older manufacturing dates. This is usually because tyres are purchased/imported in batches from the tyre suppliers, but not all sell as quickly as each other. We will always endeavour to check with our customers if the tyre available is more than 4 years since production.

If a tyre is over 4 years of age, it will also be priced accordingly. If stock is marked as 'Clearance stock', the age of the tyres potentially could have an age greater than 4 years or are demo tyres..

20. Tyres Left at Fitting Stations

If a customer is unreachable for a month or more since the tyres have been delivered to the Fitting Station, the customer is forfeiting the tyres and may not be subject to a refund.
21. Images

Images are for illustration purposes only. Wheel rims are not included with the tyre, and actual tread may differ from images depicted.
22. Inappropriate / Rude Behaviour to Staff

If you, the customer, fitting partner, or any other individual involved with Tyroola or the purchase of tyres is inappropriate and rude to staff, you will forfeit all additional privileges, promotions and additional services other than the very basic purchase and delivery of tyres at full retail price

Terms and Conditions

Overview